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Frequently Asked Questions
Everything you need to know about ordering, shipping, payments, and your account.
Everything you need to know about ordering, shipping, payments, and your account.
No — Beautix supports guest checkout, so you can add items to your cart and check out without creating an account. Signing up just means we can save your address for next time and let you track every order from My Orders.
Right after checkout you'll land on a confirmation page with your order reference. If you're signed in, you can also see the live status of every order — Pending, Confirmed, Shipped, or Delivered — anytime under My Orders in the account menu.
Every product page and shop listing shows live stock. If an item sells out between adding it to your cart and checking out, we'll flag it before you're charged — you're never billed for something we can't ship.
Secure card payment via Stripe, or Cash on Delivery — pay in cash when your order arrives at your door. You choose either option at checkout.
Yes. Card payments are handled entirely by Stripe on their own secure, PCI-compliant checkout page — Beautix never sees or stores your card details.
Every product ships with our 30-Day Bottle Guarantee — if your skin doesn't love it, return it within 30 days for a full refund. Reach out via Contact Us to start a return.
Sign in and open Profile Settings from the account menu — you can update your details or change your password there anytime.
Use the skin type and concern filters on the Shop page to narrow things down, or send us a message via Contact Us — our team is happy to help you build a routine.
Can't find what you're looking for — our team is happy to help.
